![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
I aten't dead
It has simply been the case that for the last week it has been a case of BROADBAND HAZ NOT GOT. It vanished at about 7.30 Tuesday evening, followed by numerous calls to BT that kept them busy looking for a fault on the line. On Saturday they said they'd send an engineer on Sunday morning. Nobody turned up. Apparently the request for an engineer never got through. By now they were getting apologetic and talking about compensation.
When I rang last night things changed somewhat. Instead of going through the same rigmarole every time, when I called I didn't get the usual message. I got one to the effect of "it appears that you have rung a number of times recently If you are calling in connection with the same problem please press 1". I had a long wait but finally got through to someone who seemed a lot more senior. e said 1) the situation was clearly unacceptable and 2) from here on he would be taking personal charge. I said I thought it possible that the hub itself was faulty. He said that seemed most likely now, and when would I like an engineer to come round? He would see to it that the message got through this time; there were slots available all this week. I said Tuesday am would be best. He said he'd make the appointment and call me back afte 2 pm to check that all was well.
At 8.15 the engineer arrived. By 8.30 he had finished and was gone and all was well again. At least they got things right eventually. And yes, it was the hub. I'd only had it for a few weeks, and the engineer said he thought it was probably faulty from the start; he said it was extremely hot to the touch, and it had probably heated up over the weeks till it reached the point when a component was damaged. The new one certainly feels a lot cooler than the old one ever did.
When I rang last night things changed somewhat. Instead of going through the same rigmarole every time, when I called I didn't get the usual message. I got one to the effect of "it appears that you have rung a number of times recently If you are calling in connection with the same problem please press 1". I had a long wait but finally got through to someone who seemed a lot more senior. e said 1) the situation was clearly unacceptable and 2) from here on he would be taking personal charge. I said I thought it possible that the hub itself was faulty. He said that seemed most likely now, and when would I like an engineer to come round? He would see to it that the message got through this time; there were slots available all this week. I said Tuesday am would be best. He said he'd make the appointment and call me back afte 2 pm to check that all was well.
At 8.15 the engineer arrived. By 8.30 he had finished and was gone and all was well again. At least they got things right eventually. And yes, it was the hub. I'd only had it for a few weeks, and the engineer said he thought it was probably faulty from the start; he said it was extremely hot to the touch, and it had probably heated up over the weeks till it reached the point when a component was damaged. The new one certainly feels a lot cooler than the old one ever did.